Please not that our offices are closed from December 23rd 2021 to January 4th, 2022.

We will still reply to emails sent to info@artcicexpedition.ca, please allow up to 48H (open days) for a reply. 

FAQ

My promo code doesn't work.

During our Black Friday Sale & our Boxing Day Sale, no additional discount codes are allowed. 

Certain discount codes expire once promotions have ended.  Please contact info@arcticexpedition.ca if you would like to verify your code.

How much do you charge for shipping ?

All orders are shipped for FREE

Where is my order confirmation email ?

You should receive an order confirmation email within 1 hour of placing the order.

Has my order been shipped yet ?

As soon as your order is dispatched, we will send you an email confirmation that it’s on its way. Click here to track your order.

The item I would like is out of stock. Will it be restocked? 

Unfortunately no; we do not restock items during the season. 

Is there a signature upon delivery required for my order?

Someone at the shipping address must sign for the order.

Where do you ship to?

We currently only ship to Canada & the United States

How can I cancel my order ?

An order cannot be cancelled once it has been placed. Please contact us at info@arcticexpedition.ca about your order.

Can I change the delivery address while my order is in transit ?

No, we currently do not re-route orders.

Out of stock items:

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

An item is missing from my order

Sometimes, we do not send everything into one package. Please check your dispatch emails to verify if there are other items on their way. If there is an item on the package delivery note that is not in your parcel, please contact us immediately at info@arcticexpedition.ca.
Include your Order Number and Name of the missing item and we will look into it.

I have received a damaged item

We are committed to the quality of our products. If you believe that your item that you have just received is damaged, please contact us immediately at
info@arcticexpedition.ca.

What’s your return policy ?

Our policy lasts 30 days. For orders placed from December 1st – 30th, returns will be accepted until January 31st. After this grace period, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged, in its original condition with all hangtags still attached and original packaging. Arctic Expedition reserves the right to refuse any returns which do not comply with those criteria.

 

 For more information, visit our Returns & Refund Policy page

How do I return my order ?

Arctic Expedition offers a simple and easy return service.  Visit the Returns & Refund Policy page

If you've placed your order through another online retailer, please visit the Returns & Refund Policy page

Can I exchange a product ?

For exchanges, you may place a new order for your desired item. You will be charged for this order when it ships and once we receive and approve your return, your refund will be processed.

How do I participate in the F21 Advent Calendar $250 Gift Card Giveaway ?

Click here to sign-up to our newsletter for a chance to win $250 Gift Card (CAD). By signing-up, you will automatically be entered into our Holiday Specials Contest. Good Luck !⁠⁠

What are the rules & regulations for the F21 Advent Calendar $250 Gift Card Giveaway ? 

This giveaway is only valid for new subscribers to our newsletter starting December 12th, 2021. Canada & US residents only. Must be 18 years or older to enter. The giveaway ends on December 23rd at 11:59 p.m. (EST). The winner will be chosen at random and announced via DM. The winner must claim their prize within 3 days⁠

I've placed an order on TSC / QVC and I have an issue with it, what should I do? 

Please, contact TSC or QVC customer service, as there is nothing we can do for you. 

I've lost my hood / My hood is damaged, can I buy a new one? 

Unfortunately, we cannot sell hoods only. No hood replacement is possible.