FAQ

How much do you charge for shipping ?

All orders are shipped for FREE

Where is my order confirmation email ?

You should receive an order confirmation email within 1 hour of placing the order.

Has my order been shipped yet ?

As soon as your order is dispatched, we will send you an email confirmation that it’s on its way. Click here to track your order.

Is there a signature upon delivery required for my order?

Someone at the shipping address must sign for the order.

Where do you ship to?

We currently only ship to Canada.

How can I cancel my order ?

An order cannot be cancelled once it has been placed. Please contact us at info@arcticexpedition.ca about your order.

Can I change the delivery address while my order is in transit ?

No, we currently do not re-route orders.

Out of stock items:

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

An item is missing from my order

Sometimes, we do not send everything into one package. Please check your dispatch emails to verify if there are other items on their way. If there is an item on the package delivery note that is not in your parcel, please contact us immediately at info@arcticexpedition.ca.
Include your Order Number and Name of the missing item and we will look into it.

I have received a damaged item

We are committed to the quality of our products. If you believe that your item that you have just received is damaged, please contact us immediately at
returns@arcticexpedition.ca.

What’s your return policy ?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, undamaged, in its original condition with all hangtags still attached and original packaging. Arctic Expedition reserves the right to refuse any returns which do not comply with those criteria.

How do I return my order ?

Arctic Expedition offers a simple and easy return service.
Simply e-mail us at returns@arcticexpedition.ca
with the following information:

  • Subject: RETURN-Order XXXXX
  • Order #
  • Style #
  • Colour
  • Size
  • Reason for returning: 
    • Too large
    • Too small
    • Model / Cut
    • Looks different than on site
    • Changed my mind
    • Incorrect item received
    • Other – Please add comment

Can I exchange a product ?

For exchanges, you may place a new order for your desired item. You will be charged for this order when it ships and once we receive and approve your return, your refund will be processed.