Help Center
Have questions about your order, or a general enquiry?
How can we help you ?
Frequently Asked Questions
Where do you ship to?
We currently only ship to Canada & the United States
How much does shipping cost ?
FREE standard shipping on all orders over $99 CAD/USD before tax.
Standard shipping fee: 7$
Has my order been shipped yet ?
As soon as your order is dispatched, we will send you an email confirmation that it’s on its way.
I've made a mistake ! Can I change my order after it has been placed?
You want to change your size or color ? Maybe you've made a mistake on the shipping information ? Please contact our Customer Service as quickly as possible via email at info@arcticexpedition.ca & we will do our best to make the necessary changes to your order if we can.
Note that it is not always possible for us to update your order. Once an order has been shipped from our warehouse, we are not able to re-route, cancel or make any changes to the order. While we do our best to update orders whenever possible, Arctic Expedition is ultimately not responsible for orders shipper to the incorrect address.
How can I cancel my order?
Please contact our Customer Service as quickly as possible via email at info@arcticexpedition.ca & we will do our best to cancel the order if we can.
Note that once an order has been shipped for our warehouse, we are not able to cancel the order. Please refer to our Refunds & Returns Policy page for more information.
