Arctic Expedition accepts the following payment methods online: Visa, MasterCard, American Express, PayPal, ShopPay, Apple Pay and Google Pay. We do not accept Visa Prepaid Cards, personal cheques, or money orders.

Sezzle can also be used at checkout. This form of payment allows you to pay in 4 equal interest-free payments! If you choose to return the item purchased with this payment option, the payments that were made towards your purchase will be reimbursed once the return is processed on our end.

We currently only ship to Canada & the United States

FREE standard shipping on all orders over $99 CAD/USD before tax.

Standard shipping fee: 7$

'You should receive an order confirmation email within 1 hour of placing the order. Don't forget to look in your Junk Mail !

As soon as your order is dispatched, we will send you an email confirmation that it’s on its way.

As soon as your order is dispatched, we will send you an email with the tracking information so that you can verify the delivery status of your shipment.

If you have created an account, you will also find your tracking number in the Order Details.

You want to change your size or color ? Maybe you've made a mistake on the shipping information ? Please contact our Customer Service as quickly as possible via email at info@arcticexpedition.ca & we will do our best to make the necessary changes to your order if we can.

Note that it is not always possible for us to update your order. Once an order has been shipped from our warehouse, we are not able to re-route, cancel or make any changes to the order. While we do our best to update orders whenever possible, Arctic Expedition is ultimately not responsible for orders shipper to the incorrect address.

Please contact our Customer Service as quickly as possible via email at info@arcticexpedition.ca & we will do our best to make the necessary changes to your order if we can.

Note that it is not always possible for us to update your shipping information. Once an order has been shipped from our warehouse, we are not able to re-route, cancel or make any changes to the order. While we do our best to update orders whenever possible, Arctic Expedition is ultimately not responsible for orders shipper to the incorrect address.

Please contact our Customer Service as quickly as possible via email at info@arcticexpedition.ca & we will do our best to cancel the order if we can.

Note that once an order has been shipped for our warehouse, we are not able to cancel the order. Please refer to our Refunds & Returns Policy page for more information.

Orders under $800 are duty-free.

Online orders to the US with a value of $800 and over (after discounts) are subject to duty fees collected upon delivery.

No signature is required upon delivery.

Note that Arctic Expedition is not responsible for package loss or theft once your order has been expedited from our warehouse. If you have any additional question, please contact our customer service by email via info@arcticexpedition.ca

Is your shipping information correct ? Please make sure to verify your shipping address to make sure that it was sent to the right place.

Sometimes your package is just waiting for you nearby! We strongly suggest contacting your neighbors, looking in your backyard and calling your local post office to see if they’re holding the package for you.

If it still hasn't showed up, please allow one full business day after the package is marked as delivered before contacting the shipping provider or our customer service team about the whereabouts of your package.

Note that Arctic Expedition is not responsible for package loss or theft once your order has been expedited from our warehouse. If you have any additional question, please contact our customer service via email at info@arcticexpedition.ca

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

Sometimes, we do not send everything into one package. Please check your dispatch emails to verify if there are other items on their way. If there is an item on the package delivery note that is not in your parcel, please contact us immediately at info@arcticexpedition.ca.

We are committed to the quality of our products. If you believe that your item that you have just received is damaged, please contact us immediately at info@arcticexpedition.ca - Include your Order # & photos of the damaged item in your email.