Where do you ship to?
We currently only ship to Canada & the United States.
We do not deliver to PO boxes, Commercial Buildings or US territories. Please provide a residential address as your shipping address.
How much do you charge for shipping ?
FREE Standard Shipping on all orders in Canada & the United States
Where is my order confirmation email ?
You should receive an order confirmation email within 1 hour of placing the order.
Has my order been shipped yet ?
As soon as your order is dispatched, we will send you an email confirmation that it’s on its way.
How long will it take to receive my order ?
All orders require 3-5 business days to process before shipment. Any order placed over the weekend will begin processing the following business day.
Once your order has been shipped from our warehouse, please allow 5-10 business days for delivery. Please note that rural addresses may experience delivery delays. Due to current delays by carriers, we do not guarantee the delivery dates.
Please note, Arctic Expedition® is not responsible or liable for any lost or stolen packages. We are not responsible for any delays once the package has exited our warehouse facilities. If you incur any issues, please reach out to our customer service team at firstname.lastname@example.org
Is there a signature upon delivery required for my order?
Someone at the shipping address must sign for the order.
How can I cancel my order ?
An order cannot be cancelled once it has been placed. Please contact us at email@example.com about your order.
Can I change the delivery address while my order is in transit ?
No, we currently do not re-route orders.
Out of stock items:
If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.
An item is missing from my order:
Sometimes, we do not send everything into one package. Please check your dispatch emails to verify if there are other items on their way. If there is an item on the package delivery note that is not in your parcel, please contact us immediately at firstname.lastname@example.org. Include your Order Number and Name of the missing item and we will look into it.